The hospitality services provided by RMH cover all aspects of the operations and are very detailed. Over our 30 years of operations our services have continually evolved and expanded to deliver quality and consistency in our products. Our focus is to deliver financial performance to the property owners, quality of product for our guests and loyalty in our staff.

Operations:
RMH believes that hands-on operations are paramount to the success of the property. Our General Managers are required to be experienced and active with operations in all departments. Our properties/managers also have frequent contact and guidance from our corporate operations to encourage excellence in product quality and service. 

1. Verify correct positioning of the property in the market.
2. Frequent analyzing of the markets competition and their rates.
3. Oversee daily operations of the property.
4. Review quality standards and oversee monitoring processes.
5. Utilize financial and other reports to monitor payroll and all operating expenses.
6. Review and institute our Company procedures and standards.
7. Oversee/assists in recruitment and training of department heads and managers.
8. Review and update safety and security programs.
9. Develop short-term and long term financial programs.
10. Establish and monitor our extensive safety and service training programs.
11. Develop and maintain crisis communication and emergency procedures.

Sales & Marketing:
RMH's approach is to create an effective team between the General Manager and our Director of Sales. The partnership formed by this team allows for both knowledge of the local market and experience in marketing driving for results. Our Director of Sales will develop strategies and goals for each market.

1. Annual Marketing Plan Development.
2. Sales goals and activity tracked daily.
3. Sales Reports reviewed monthly.
4. Property visits by Director of Sales and Sales Manager based on property needs.
5. Development of advertising campaigns.
6. Review of website positioning and structures to assure best practices.
7. Frequent review of rate positioning and structures to assure best practices.
8. Optional Mystery Shopping Service for front desk and management staff.
9. Hotel contacts and leads managed through a database.

Accounting:
RMH has a professional accounting staff that will manage all of your properties' funds. Our reporting will monitor against historical, budget and industry benchmarks. We monitor all variances and can act quickly to correct any inefficiencies or deficiencies that are discovered. Our accounting department provides financial reports to help operations and owners refine their property results.

1. Manage property funds.
2. Accounts receivable monitored.
3. Process accounts payable.
4. Payroll, quarterly reports and W-2’s.
5. Institute property level reporting and monitoring of best practices.
6. Produces monthly profit and loss statements.
7. Maintain balance sheets & general ledgers.
8. Annual property audits.
9. Management of insurance - property, liability and health benefits.
10. Payment of taxes for property operations.
11. Annual Operating and Capital Budget preparation.

Purchasing & Capital Renovations:
RMH has developed, converted and renovated many hotels over the years. We have an extensive knowledge of the entire renovation and capital improvement process. Through our internal staff lead by our Project Manager, Mark Eriksen, and network of outside professionals, we are experienced in managing all areas of the project from initial conception, budgeting, design, purchasing and project management through the final construction.

1. Prepare bid packages to ensure the best pricing and product quality.
2. Analyze vendor pricing to maximize savings.
3. Annual Capital Budget preparation.
4. Manage design process.
5. Facilitate purchasing process.
6. Manage renovation and construction projects.
7. Administer construction draws, conduct % of completion inspections and request funding from lenders.